Ticket Switching and Cancellations

How to Change Your Ticket – Wicked Tulips

🔁 One change per ticket

💵 $1 transfer fee

⏰ Up to 24 hrs before your visit

🔒 Tickets are non-refundable

Rescheduling Your Date

Use this if you have the same ticket type but need a different date or time slot.

Go to tickets.wickedtulips.com

Visit tickets.wickedtulips.com and click the "Manage tickets" button in the upper right-hand corner.

Wicked Tulips ticketing page — arrow pointing to Manage tickets button

👆 Click "Manage tickets" — top right corner

Enter your email to get a secure login link

A pop-up will appear. Enter the email address you used when you bought your ticket, check the "I am human" box, then click "Get a secure login link."

Manage tickets pop-up with email entry field

👆 Enter your purchase email and click "Get a secure login link"

Open the email and click "Manage your tickets or items"

Check your inbox for an email from Wicked Tulips Flower Farm with the subject "Manage your tickets." Click the green button — it links directly to your order. The link lasts 1 hour and expires after 20 minutes of inactivity.

Manage your tickets email with green button

👆 Click the green "Manage your tickets or items" button

💡 Don't see it? Check your Promotions or Spam folder. It arrives within a minute or two.

Find your order and click "Manage order"

You'll land on a Manage orders page listing your upcoming tickets. Find the one you want to change and click "Manage order" on the right.

Manage orders page listing upcoming ticket orders

👆 Click "Manage order" next to the ticket you want to change

Click "Reschedule"

On the order detail page you'll see four action buttons. Click "Reschedule" to start the date change. The deadline is shown below the button — changes must be made at least 24 hours before your visit.

Order detail page — arrow pointing to Reschedule button

👆 Click "Reschedule" — not "Cancel order"

⚠️

One reschedule only. You may reschedule one time per ticket. After that the button will be grayed out.

Choose your new date and confirm

A window will show your order details and a date/time dropdown. Select your new date, check the "I am human" box, and click the green "Reschedule" button to proceed to payment.

Reschedule modal with date dropdown and $1 fee notice

👆 Pick your new date from the dropdown and click Reschedule

ℹ️

A $1 transfer fee applies to all reschedules. If your new date is more expensive (e.g. weekday → weekend), you'll pay the difference at checkout. No refund if the new date is cheaper.

✓

You're all set!

Once payment is complete your booking is confirmed. A new confirmation email with your updated ticket will arrive shortly. You do not need to print it — just show it on your phone at the gate.

✅

Your new ticket is sent by email. Bring it on your phone — no printing needed!

🎟️

Time slot sold out? If the date or time you want is fully booked, you will not be able to reschedule or rebook to that slot — even with a voucher. Check back closer to the date in case a spot opens up, or choose an available time slot instead.

🚫

Seeing an error? If you receive the message "Not enough tickets of this type available on selected event" or "Contact event organiser" when trying to reschedule, your ticket type may not be available on that date. You may need to switch ticket types using the Cancel & Rebook process below.

Switching Ticket Types

Need to switch weekday ↔ weekend, or change to a non-discounted ticket? This requires a cancel + rebook.

⚠️

When to use this path: Changing between weekday and weekend tickets, or switching to/from a non-discounted ticket type. Use Cancel order — not Reschedule — for these.

Follow Steps 1–4 above to reach your order

Go to tickets.wickedtulips.com, click Manage tickets, enter your email, open the secure link, and click Manage order — same start as rescheduling.

Click "Cancel order"

On the order detail page, click "Cancel order." This cancels your current ticket and issues a transfer voucher for the amount you originally paid.

Important: Your voucher is valid for the 2026 season only and cannot carry over to a future year.

Rebook using the voucher

Return to tickets.wickedtulips.com, purchase your preferred ticket type, and apply your voucher code at checkout.

ℹ️

Price differences are your responsibility. If the new ticket costs more, you pay the difference. No refund if it costs less.

✓

Check your inbox for your new ticket

Your new confirmation and ticket will arrive by email. Bring it on your phone on the day of your visit!

Policy at a Glance

The key rules for ticket changes.

🔒 Refunds	All tickets are non-refundable. Changes result in a voucher or transfer — not a cash refund.
🔁 Reschedules	You may reschedule one time per ticket. After that the Reschedule button is locked.
⏰ Deadline	All changes must be made at least 24 hours before your visit.
💵 Transfer fee	A $1 transfer fee is charged when rescheduling.
💳 Price differences	If your new ticket costs more, you pay the difference. No refund if it costs less.
📅 Voucher expiry	Vouchers are valid for the 2026 season only — they cannot be used in future years.

Still Need Help?

Past the 24-hour window, hit a technical issue, or have a question we didn't cover? Reach out and we'll do our best to help.

✉ teamtulip@wickedtulips.com